Privacy Policy

Owner and controller of personal data

The controller of personal data is PLATOO. For any questions regarding data processing and the exercise of your rights, you can contact us: [email protected].

Legal grounds for data processing

PLATOO processes personal data on the following legal grounds:

• User Consent – when subscribing to newsletters, filling out forms, setting cookies.
• Contract Performance – when registering and using features that require an account.
• Legal Obligations – in the case of justified requests from government authorities.
• Legitimate Interest – to improve the service, analytics, and ensure platform security.

Data we collect

The type of information we collect depends on the services you access and the information you provide:

• Contact Data: name, email address, phone.
• Account Data: username, password, language, preferences.
• Payment Data: all payments are processed via Stripe, PLATOO does not store card numbers.
• Technical Information: IP, browser type, device, visited pages, session duration.
• Information from cookies and similar technologies.
• Information about emails you open or click.
• Opinions expressed in surveys, questionnaires, and comments.
• Information about payments and orders on PLATOO.

Cookies and their management

We use cookies for proper platform operation, analytics, and to improve user experience.

Types of cookies that may be used:

• Essential cookies – these cookies are required for the website to function and cannot be disabled in our systems. They are usually only set in response to actions you take, such as setting privacy preferences, logging in, or filling out forms. You can configure your browser to block or alert you about these cookies, but some parts of the site may not work properly if you do so. These cookies do not store personal data.
• Advertising cookies – these cookies may be set by our advertising partners through our website. They may be used to build a profile of your interests and show relevant advertising on other websites. They do not store personal data directly, but are based on uniquely identifying your browser and device. If you do not allow these cookies, you will receive less targeted advertising.
• Functional cookies – these cookies allow enhanced functionality and personalization. By analyzing your behavior on the site, we may offer personalized products, recommendations, and optimize site performance. These cookies may be set by us or by third-party service providers. If you do not allow these cookies, some features may work incorrectly.
• Social media cookies – these cookies are set by the various social media platforms added to the site to enable content sharing. They may track your activity across other websites and build an interest profile. This may affect the content and messages you see on other websites. If you do not allow these cookies, social sharing tools will not be available.
• Performance cookies – these cookies allow us to count visits and traffic sources to evaluate and improve website performance. They help us understand which pages are more or less popular and how users navigate the site. All information is aggregated and anonymous. If you do not allow these cookies, we will not be able to measure site visits.

You can manage cookies in the following ways:

• disable cookies in browser settings;
• delete stored cookies;
• change permissions at any time.

If cookies are disabled, parts of PLATOO may not function correctly.

Children and minors

PLATOO is not intended for children under 13. If you discover that a child has submitted information without your consent, please report it to [email protected].

How PLATOO uses the collected data

We use data to:

• Provide you access to PLATOO services.
• Send you relevant news, content, and promotions from us and our partners.
• Send you information about our products and services that may interest you.
• Allow you to securely log in to access specific features.
• Send you documents or information you request.
• Display relevant promotions and ads on PLATOO or third-party advertising services.
• Process orders and payments for goods and services, where applicable.
• Create reports using data you provided in surveys.
• Respond to any questions you may have when contacting us.
• Notify you of important changes to services or your account.
• Comply with contractual or legal obligations to provide data to law enforcement.

Data retention periods

We store your data only for as long as necessary to fulfill the purposes it was collected for or to comply with legal requirements.

• Account Data – while active + 90 days.
• Analytical Data – up to 26 months.
• Log and Security Data – up to 24 months.
• Payment data is not stored by PLATOO and is processed directly via Stripe.

Security measures for storage

We take care of the information stored by us and apply necessary security measures, including:

• data encryption in transit and at rest;
• access control limited to authorized employees;
• regular monitoring and leak prevention;
• server protection systems and backups;
• secure hosting on European Union servers;

Procedure for submitting data access and deletion requests

To exercise your rights, you can send a request to [email protected].

We:

• respond to requests within 30 days;
• may request identity verification to protect your data;
• accept requests for access, correction, portability, and deletion.

Who we may share data with

Under certain circumstances we may transfer your data to third parties:

• Analytics Service – Google Analytics.
• If PLATOO receives a justified request from law enforcement or government authorities.
• With your consent for any other purposes.

If data needs to be transferred outside of the EU, we apply these protection mechanisms:

• EU Standard Contractual Clauses (SCC);
• encryption;
• reliability and compliance assessment of providers.

Third-party services

These services include:

• Analytics Service – Google Analytics, used for statistics and site improvement; data may be pseudonymized.
• Mapping Service – Google Maps Platform, used to display interactive maps; the service may process technical request parameters required for map loading.

Services operate in accordance with their own privacy policies and data security standards.

Your GDPR Rights

You have the right to:

• access your personal data;
• correct inaccurate data;
• data deletion ('right to be forgotten');
• restriction or objection to processing;
• request data portability;
• withdraw your consent at any time.

To exercise these rights, contact us at: [email protected].

Contact

For privacy questions or concerns, please reach us at: [email protected].

Termination and restrictions

Policy updates